What is a conflict ?

As I understood a conflict is a disagreement through which the parties involved perceive a threat to their needs, interests or concerns. Conflicts occur when people (or other parties) perceive that, as a consequence of a disagreement, there is a threat to their needs, interests or concerns. Although conflict is a normal part of organization life, providing numerous opportunities for growth through improved understanding and insight, there is a tendency to view conflict as a negative experience caused by abnormally difficult circumstances.

There are five tips to avoid unhealthy conflict and improve work relationships:

1. Keep in mind all of the environmental factors above that contribute to workplace conflict. Recognizing the many influences that create workplace disparities helps us to be more understanding of different opinions and contrasting approaches. We are often quick to personalize and interpret all sorts of meaning which may be completely off base. Withhold judgement and adopt a problem-solving attitude.
2. Don’t ignore conflict. Conflict seldom resolves itself. Ask for help. Your organization may have supports and a reporting process.
3. Be alert and watchful of your own style and approach. So often, as a conflict is debriefed, individuals are initially surprised at the impact they have had, but after reflection, they develop an understanding. Be pro-active and recognize the influence you have.
4. Hone your own conflict management skills. This skill set will serve you wherever you go and will enhance both your effectiveness and your enjoyment of the work you do.
5. Remember that you are not an island. While it might be less problematic if you could pursue your own ideas and set your own priorities, to accomplish organizational goals, we need to work together and consider the ideas and priorities of the team.

Here are the links where you can find extra material about conflicts:

http://www.conflict.md/
http://www.ohrd.wisc.edu/onlinetraining/resolution/aboutwhatisit.htm
http://managementhelp.org/interpersonal/conflict.htm



All the best,
Zeki