Dear ESP colleagues :)

Hi everyone,

In these late hours I wanted to tell all of you that during these two semester we had a lot of  fun together, we learned many interesting things and gain knowledge in every aspect of life not just in English language. I wanted to tell you that I am proud to have colleagues and professor like you.
I hope that our relations and our lovely blogs are  not going to disappear.
I am going to miss all of you.
  
Wish you all the best!

Yours,
Zeki 

What is a conflict ?

As I understood a conflict is a disagreement through which the parties involved perceive a threat to their needs, interests or concerns. Conflicts occur when people (or other parties) perceive that, as a consequence of a disagreement, there is a threat to their needs, interests or concerns. Although conflict is a normal part of organization life, providing numerous opportunities for growth through improved understanding and insight, there is a tendency to view conflict as a negative experience caused by abnormally difficult circumstances.

There are five tips to avoid unhealthy conflict and improve work relationships:

1. Keep in mind all of the environmental factors above that contribute to workplace conflict. Recognizing the many influences that create workplace disparities helps us to be more understanding of different opinions and contrasting approaches. We are often quick to personalize and interpret all sorts of meaning which may be completely off base. Withhold judgement and adopt a problem-solving attitude.
2. Don’t ignore conflict. Conflict seldom resolves itself. Ask for help. Your organization may have supports and a reporting process.
3. Be alert and watchful of your own style and approach. So often, as a conflict is debriefed, individuals are initially surprised at the impact they have had, but after reflection, they develop an understanding. Be pro-active and recognize the influence you have.
4. Hone your own conflict management skills. This skill set will serve you wherever you go and will enhance both your effectiveness and your enjoyment of the work you do.
5. Remember that you are not an island. While it might be less problematic if you could pursue your own ideas and set your own priorities, to accomplish organizational goals, we need to work together and consider the ideas and priorities of the team.

Here are the links where you can find extra material about conflicts:

http://www.conflict.md/
http://www.ohrd.wisc.edu/onlinetraining/resolution/aboutwhatisit.htm
http://managementhelp.org/interpersonal/conflict.htm



All the best,
Zeki

Communication in the workplace

Dear colleagues,

If you remember workplace communication can be categorized as : 

- face to face communication
- telephone communication
- virtual communication 
- written communication 

 Yours,
 Zeki

Interview

Dear all,

Here are some information about the interview.

An interview is an exchange information with a specific purpose between two people and involves the asking and answering of question.

Three elements of the interview are:

Interaction
Purpose
Exchange


Three types of standard interviews :

Selection interviews
Information gathering interviews
Persuasion interviews

Types of interview questions :

Behavior
Attitude, opinion
Credential
Knowledge, experience
Imaginative

Methods of interview questions:

Open, closed questions
Primary, secondary questions
Neutral, leading questions



Before, during and after interview is very important to :

Learn all you can about the company or organization. Employers expect you to arrive  knowing background information about the organization. If you don't, you look like you are not really interested in the job. You have to be able to answer the critical question of  why you would like to work for that employer. Research helps you formulate intelligent and appropriate questions to ask in your interview.

Be prepared to answer and ask questions.

Prepare your clothes.

Prepare papers for your interview, including extra copies of your resume, job reference lists, reference letters, and any other information that you may wish to have with you.

Arrive 10 to 15 minutes early. Don't take any chances that you might be even one minute late.

Treat all people you encounter with professionalism and kindness. That receptionist or secretary or maintenance man may offer his or her opinion of you to the boss. It will count.

Be aware of your non-verbal behaviors.

Listen very carefully to each question you are asked and give thoughtful, to-the-point and honest answers. Ask for clarification if you don't understand a question.

When the interviewer concludes the interview, offer a firm handshake and make eye contact.

After the interview, make notes right away so you don't forget critical details.

Always send a thank you letter to the interviewer immediately. If there were several people that interviewed you, send them each a thank you note.

Don't call the employer back immediately etc.


All the best,
Zeki

My cover letter

Gjilanit Street
Presevo, 17523
072 533 163
zv18307@seeu.edu.mk

March 15, 2012

Human Resource Office
SEE University
Ilindenska
Tetovo, 1200

Dear Sirs/Madam

Please allow me to introduce myself. My name is Zeqavete Veliu. I heard about the job application for the post of a PR at Career Centre in SEE University where I am completing my Bachelor’s degree in Communication Sciences. As I know Human Resource Office is looking for a candidate who is successful, reliable and has integrity. I am inspired to pursue my skills and interests at Human Resource Office.

As a student I worked in many course projects so my interests and public relations skills would make me a valuable asset to Human Resource Office. Since I was a member of non-governmental organizations “Green World” and “Youth Initiative for Human Rights” I have developed strong interpersonal and also communication skills. Also during summer I did internship in TVP, local television in Presheva. While I had the opportunity to communicate with people and to write a lot of papers I have a strong background in talking and writing skills. During my studies I had a lot of course projects to do which were related with communication and this made me very successful and persuasive person. In all of my studies my motivation and energy has ignited me to work hard and accomplish goals. 

My enclosed resume details my education and other information that may be of interest to you. 

I would welcome the opportunity to interview with you. I am available for an interview at any time. Next week I will contact you to answer any question you may have. In meantime if you have any urgent question you can call me, above is my contact number and I am free whenever you will call. Thank you for your time and consideration. I’m looking forward to meeting you soon about this job opportunity.

Sincerely yours,

______________

Zeqavete Veliu

Enclosures

Cover letter

Dear all,

When we learned about cover letter it came a little hard to me because I have never tried to write a cover letter but when I wrote it, it was really good experience and not that hard. As I learned and remember, cover letter should show interest in your position and the organization. Also a cover letter helps to get you an interview. The cover letter goes with your resume and introduces you to the receiver. All cover letters should :
                                                  1) Explain why you are sending a resume.
                                                  2) Tell specifically how you learned about the organization.                                                   3) Convince the reader to look at your resume.
                                                  4) Call attention to elements of your background.
                                                  5) Reflect your attitude.
                                                  6) Provide or refer to any information specifically requested etc.

  
   Hope these information help you anything.
  
Yours,
Zeki

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ESP COMM 2

Dear all,

Firstly I want to say sorry that I didn't post anything until now and hope that from now I am going to post every week.
Wish you all the best in this semester.

Yours,
Zeki